Returns Policy

• Thank you so much for supporting Pegah Khalessi Corsetry and Designs. We hope you love your handmade item. To prevent returns, please make sure to measure yourself accurately using our size guide page . For any further assistance with sizing please get in touch

• For made-to-order corsets, We are unable to accept returns or exchanges. If you have changed your mind or if you ordered the wrong size as this is made to the size and style specified

• For pre-made corsets, returns are not accepted but you can exchange for a made-to-order corset up to the value of your original order. A refund cannot be provided if the cost differs and there is an outstanding amount. Please get in touch within 7 days for the exchange to be processed and return within 14 days. Please note you may need to wait for the next order slot for the new corset to be made.

If an item is faulty:

• Whilst we quality control all clothing before despatched, if you receive a faulty item, please get in touch within 2 days of the date your order was delivered. An image will be required before your claim is processed. The item must be sent back within 7 days of your order date.

Please note: once an item has been worn or used, we are not liable for any damage caused (e.g. wear and tear).

Additional Information:

• Please double check your delivery details when finalising your order. We are not liable for any inaccurate delivery information provided.

• If you fail to provide the correct delivery details we are not required to refund you.

• Any customs fees or taxes you may incur when the parcel is delivered are your responsibility. Please check your countries fees for any oversees parcels, your corset is shipped from USA.

• If you chose to reject any customs fees and the item is returned to us, we cannot refund you in this instance.

• If a parcel is successfully delivered by the shipping provider (and the tracking shows this), any queries you have relating to the delivery, once the status shows the parcel has been delivered, must be chased up with the relevant shipping provider.

• If you miss a delivery, it is your responsibility to rearrange another delivery via the USPS website. If the parcel is returned to us, you will be required to pay another postage fee for us to resend the parcel out to you. We cannot refund you in this instance.

• No cancellations accepted

• If any import fees are not paid and the corset is returned, we are unable to offer a refund. We can resend the corset if the delivery fees are repaid. Please check custom fees for your country

Disclaimer:

• By purchasing from our website, you accept our terms and conditions. We are not liable for any outcomes or events caused once a product is dispatched - the product(s) are then property of the customer. Usage of products is the customers sole responsibility and we are not liable for any outcomes once the product is dispatched. 

• At Pegah Khalesssi, we take pride in our years of expertise in custom fitting and altering garments to cater to diverse body types. Utilizing a sophisticated set of rules and incorporating more points-of-measure than other retailers, we strive to achieve an exceptional fit that leaves our customers impressed.

  However, it is important to acknowledge certain limitations associated with crafting custom fit corsets remotely, without an in-person fitting. Despite our best efforts, subtle variations in overall fit, waistline and neckline shapes may occur, as each pattern is uniquely tailored to the provided measurements. We assure you that we always endeavor to maintain the essence of the original design, but adjustments to angles and curves may be necessary to achieve an optimal fit for your individual body.

  Please keep in mind that corsets are inherently designed to be smaller than your measurements. This is a tight fitting garment that requires lacing up to create the desired corseted silhouette. We use standardized rules for how much smaller than your measurement we will make your custom fit corset. If you are an experienced corset wearer, and wish to make your corset smaller than usual, please let us know when submitting your measurements.

  By choosing to order a custom fit corset from Pegah Khalessi, you acknowledge and agree to these inherent facts and limitations. We appreciate your understanding and trust that we will go above and beyond to provide you with a well-fitting garment that complements your unique body shape. Thank you for choosing Pegah Khalessi for your custom fit corset, and we look forward to creating a garment that not only meets but exceeds your expectations.

  Please send all returns to the below address:

  
  Pegah Khalessi
  ATTN: Returns
  4210 Spectrum
  Irvine, CA 92618
  USA